At DALIFY, customer satisfaction is important to us. As we deal with food products, returns are accepted only under specific conditions.

Eligible Return Reasons

Returns or replacements may be approved if:

• Wrong product delivered
• Damaged packaging
• Manufacturing defect
• Expired product
• Missing item in the order
  
  

Non-Returnable Products

Returns will not be accepted for:

• Opened food products
• Used products
• Products damaged after delivery
• Change of mind
• Taste preference
• Incorrect orders placed by the customer
  
  

Return Request Timeline

Customers must report issues within 48 hours of receiving the order.

Requests received after this period may not be accepted.

Required Information

Please share:

• Order Number
• Product photographs
• Images of damaged packaging (if applicable)
• Brief description of the issue
  
  

Refund Process

Once the return request has been verified and approved:

• Refunds will be processed to the original payment method.
• Processing generally takes 5–10 business days, depending on your bank or payment provider.
  
  

Replacement

Where applicable, DALIFY may provide a replacement instead of a refund.

Replacement is subject to product availability.

Cancellation Policy

Orders may be cancelled before dispatch.

Once the order has been shipped, cancellation requests cannot be accepted.

Contact Us

For any questions regarding returns, shipping, refunds or your order, please contact:

DALIFY

Address:
A-16, First Floor, Narayan Plaza, Chandivali Road, Andheri East, Mumbai – 400072

Phone:
+91 96247 08444
+91 98333 69712
+91 98336 27505

Email:
info@dalify.co.in