At DALIFY, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or purchase our products.

By using the DALIFY website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• PIN Code
• State & City
• Company Name (if applicable)

Order Information

• Products Purchased
• Order History
• Invoice Details
• Payment Status
• Delivery Information

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date & Time of Visit
• Website Usage Statistics
  
  

2. How We Use Your Information

Your information helps us provide a better shopping experience.

We use your information to:

• Process and fulfil your orders.
• Deliver products to your specified address.
• Provide order updates and delivery notifications.
• Respond to customer support requests.
• Improve our website, products, and services.
• Prevent fraudulent transactions.
• Maintain transaction records for legal and accounting purposes.
• Inform you about new products, offers, discounts, and promotions (only where permitted).
  
  

3. Payment Information

DALIFY does not store your credit card, debit card, UPI PIN, or banking credentials.

All online payments are securely processed through trusted third-party payment gateway providers that comply with industry security standards.

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Maintain your shopping cart.
• Analyse website traffic.
• Enhance your browsing experience.
  
  

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

DALIFY respects your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers when necessary for business operations, including:

• Courier and logistics partners for product delivery.
• Payment gateway providers for secure payment processing.
• Technology service providers for website hosting and maintenance.
• Government authorities or regulatory bodies where required by applicable law.
  
  

All such third parties are expected to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to safeguard your information, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Marketing Communications

With your consent, DALIFY may send you:

• Product updates
• Promotional offers
• New launches
• Newsletters
• Festival discounts
• Exclusive member offers
  
  

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

8. Your Rights

You may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Update your account details.
• Request deletion of your account, subject to applicable legal and regulatory requirements.
• Withdraw consent for marketing communications.
  
  

To exercise these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Process and fulfil your orders.
• Provide customer support.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce our agreements.
  
  

Once the retention period has expired, your information will be securely deleted or anonymized, where appropriate.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

DALIFY is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies before sharing any personal information.

11. Children’s Privacy

DALIFY does not knowingly collect personal information from individuals under the age of 18 years.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

DALIFY reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this website. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

DALIFY

Address:
A-16, First Floor, Narayan Plaza, Chandivali Road, Andheri East, Mumbai – 400072

Phone:
+91 96247 08444
+91 98333 69712
+91 98336 27505

Email:
info@dalify.co.in